aztec demoFrequently Asked Questions
Users new to aztec demo often have questions about account setup, payment processing, game rules, and account security. We receive enquiries ranging from basic registration steps to specific transaction issues, KYC document requirements, and how to contact support. This FAQ page addresses the most common topics so you can find answers quickly without emailing our support team.
The answers below cover account registration, payment deposits and withdrawals, game categories, security practices, and account controls. If you cannot find your answer here, the additional resources section points you toward our Terms and Conditions, Privacy Policy, and Legal Notice — which spell out service availability, jurisdiction restrictions, and dispute resolution. For urgent issues such as account lockouts, suspected fraud, or payment errors, contact our support team directly via in-app chat or email rather than waiting for a FAQ response.
aztec demo's services are available only where local law permits. Before creating an account, confirm that online gaming and sportsbook access are legal in your jurisdiction. All users are responsible for verifying compliance with their own region's law. We do not offer our services in jurisdictions where online gaming is prohibited.
Common topics covered in this FAQ:
- Account and registrationhow to start, KYC verification, password recovery, and email confirmation
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet / mobile banking / local payment / online payment virtual accounts
- Game rules and offeringsfootball betting on Liga 1 and international tournaments, live-dealer tables, slot games, and esports markets
- Security and account controlsaccount protection, two-factor authentication, and jurisdiction-restricted access
We require two documents for KYC verification: an identity document and a proof of address. For identity, we accept a national identity card (KTP), passport, or driver's license issued by your country. The document must be valid (not expired) and clearly legible. For proof of address, we accept a recent utility bill (electricity, water, gas), bank statement, or lease agreement dated within the past three months. The document must show your full name, address, and issuance or statement date. Upload clear colour photographs or scans of both sides of your ID and the address document. Blurry or partially obscured documents will be rejected and you will be asked to resubmit. If you live in Jakarta, Surabaya, Bandung, or Medan, the process is the same — we accept documents from all regions within Indonesia. Processing typically takes 24 hours; we notify you by email once verification is approved or if additional documents are needed.
Payments and Transactions
If a deposit or withdrawal does not complete, several things may have caused it. For deposits, your bank or e-wallet may have declined the transaction due to insufficient funds, a card limit, or a suspicious-activity flag. Your payment processor (DANA, e-wallet, mobile banking, or your bank) will show you the decline reason — check your e-wallet app or bank statement first. If the money was deducted but did not appear in your aztec demo account, contact our support team with your transaction ID from your bank or e-wallet and a screenshot of the payment confirmation. We can check with our payment processor to trace the transfer. For withdrawals, verify that your registered withdrawal method matches the account you are transferring to — mismatched names or account numbers will cause rejection. If a withdrawal is delayed beyond the expected window (usually 2–8 hours for bank transfers), email support with your withdrawal request ID and we will investigate with your bank. During high-volume periods (such as Liga 1 match days or Idul Fitri holidays), processing may take longer than normal.
Yes, aztec demo supports deposits and withdrawals via virtual accounts from local payment, online payment, e-wallet, and mobile banking. When you select bank transfer at deposit, we generate a unique virtual account number for your account. Transfer the funds to that virtual account from your personal bank account. The transfer is credited to your aztec demo balance within 2–8 hours, depending on your bank's processing speed. For withdrawals, you provide your registered bank account number and we transfer funds directly to it. The withdrawal is processed within 24 hours on business days. Please note that local payment, online payment, e-wallet, and mobile banking may apply fees for virtual account creation or inter-bank transfers — check your bank's fee schedule. We recommend e-wallets such as local payment, online payment, or e-wallet if you want subject to verification, as they typically complete within minutes and often carry lower or no transfer fees.
aztec demo periodically offers welcome incentives for newly registered and verified accounts. The specific offer (if any) varies by season and market conditions. Rather than a fixed bonus amount, we frame offers as "an attractive welcome package" or "promotional credit for new members" — the exact terms, minimum deposit requirements, and expiry dates are displayed in your account dashboard after registration. Any promotional offer comes with terms and conditions that spell out wagering requirements, eligible games or markets, and withdrawal restrictions. Read the full promotion terms in your account before claiming any offer. If you have questions about a specific promotion, contact our support team. We do not guarantee any fixed bonus or percentage match — all promotions are subject to terms, verification, and geographic restrictions.
Games and Markets
Before placing your first bet or gaming session, read our Terms and Conditions (especially the sections on account liability, bet settlement, and dispute resolution) and our Privacy Policy (which covers how we handle your data). For specific game or market rules — such as how we settle football bets, how live casino games are conducted, or how esports odds are calculated — each game or market carries its own rule sheet within the app or website. For example, Liga 1 betting rules define how we handle postponed matches, extra time, and penalty shoot-outs. Live-dealer table rules cover minimum/maximum bets and house rules for blackjack, roulette, baccarat, and Dragon Tiger. Slot game rules detail RTP (return-to-player) percentages and bonus feature mechanics. Esports market rules explain how matches are classified and how we handle walkovers or technical issues. Browse the rule sheets in your account settings or contact support if you have a specific question about a game's rules. We recommend reading the relevant rules before placing significant bets or committing large stakes.
Security and Account Controls
Your account page in aztec demo offers several control tools. You can update your email, mobile number, and password. You can enable two-factor authentication (SMS code or authenticator app) to add a second layer of login security. You can view your deposit and withdrawal history, set transaction limits on your account, and review your bet history and account balance in real time. You can also manage which devices have access to your account — if you suspect unauthorized access, log out all active sessions and change your password. If you forget your password, you can reset it via email confirmation or SMS code sent to your registered mobile number. For account recovery if your phone is lost or compromised, contact our support team with your email and identity verification — we can help you regain access. We strongly recommend enabling two-factor authentication, especially if you plan to keep a substantial balance in your account.
If you need help with an issue not covered in this FAQ, you can contact our support team in two ways. First, open the in-app chat feature — tap the help or support button on your aztec demo account dashboard. In-app chat connects you to our support team; response times vary depending on current ticket volume. During high-traffic periods (such as Champions League finals or Piala AFF tournament days), responses may take longer than during quiet periods. Second, email our support team directly. Include your account username, a detailed description of your issue, any relevant transaction IDs or bet IDs, and (if applicable) screenshots of error messages. We aim to respond to support emails within 24 hours on business days. For urgent account security issues (suspected unauthorized access, missing funds), use in-app chat so a team member can respond faster. For legal or compliance questions, refer to our Legal Notice or Terms and Conditions pages.